ACCESS: Your Medical Home
Quality Primary and Preventive Health Care for the Whole Family
As your medical home, your ACCESS care team is focused on understanding your care needs and helping you develop a long-term care plan that will allow you to be at your best health possible for years to come. We care about your well-being and want to support your health anyway we can between visits.
We offer a full range of health care services, patient and family education, and can link you to the critical community resources and social services that you may need.
- Family practice
- Internal medicine
- Obstetric/gynecological and midwifery services
- School and sports physicals
- Management of chronic diseases, such as diabetes, asthma, and high blood pressure
- Behavioral health services
- HIV/AIDS testing and counseling
- Family planning services for free or at low cost
- On-site lab tests
- Extended weekday and Saturday hours
- On-site language interpretation services, which includes spoken language translation, as well as American Sign Language translation
Scheduling Your Appointment
Please call your ACCESS health center to make an appointment. It is important that you schedule your appointment with your provider as that person knows your medical history and health care needs best. To help reduce your wait time and ensure you are able to see your provider, please call ahead to make an appointment – even if you are only able to give a short notice before your desired appointment time. We will make every effort to see you the same day.
We know your health is important to you around the clock—not just during our office hours. That’s why ACCESS offers myACCESSHEALTH, a patient website where you can access your important health information. With this website, you can schedule appointments, request prescription refills, review your health history and medical records and more online at any time. Please ask your ACCESS health center staff about how you can sign up for this free service.
Your Medical Record
Please contact your ACCESS health center if you would like a copy of your complete medical record. Please note that you must fill out and sign a request form, and pay any applicable fees before the record can be sent to you.
ACCESS patients who have registered for myACCESSHEALTH, ACCESS’ online patient portal, can also view their medical records online from the comfort of their home.
ACCESS is committed to protecting the privacy of your medical information. Unless required by law, no information regarding your condition will be given to your employer, friends or relatives without your written permission.
Please contact your pharmacy to request a prescription refill. Your pharmacist will contact your ACCESS health center to fulfill your prescription request. ACCESS patients who have registered for myACCESSHEALTH can also make prescription refill requests through their online myACCESSHEALTH portal. Depending on the type of medication needed, we may request that you see your provider before refilling the prescription.
Discounted Prescription Program
ACCESS provides a discounted prescription program for patients who are uninsured or underinsured. By filling your prescriptions at a participating pharmacy, eligible patients can save up to 70 percent on medications and prescriptions. Please note that insurance co-pays are not eligible for this discount.
Please check with your provider during your next appointment for the most current list of participating pharmacies.
When necessary, your ACCESS health care provider will give you a referral to a specialist for your tests and other health care needs. Referrals are handled differently depending on the requirements set by your insurance carrier. If you need assistance, an ACCESS staff member will be happy to work with you to understand these requirements.
After Hours Care
We understand your health is important to you around the clock—not just during our office hours. Please remember to dial 911 first if you have a critical emergency. If you are experiencing a non-life threatening, but urgent health need, call us first and let us help you get the right care at the right time.
Simply dial your ACCESS health center directly or 1.866.267.2353. Our 24-hour answering service offers 24/7 access to a doctor on call, as well as language translation services. Patients who have a hearing or speech disability should call 711, and the National Telecommunications Relay Services will help connect you to our line.
You will be notified about test results once your provider has received and reviewed them. Routine test results are usually given to patients within six business days. ACCESS patients who have registered for the myACCESSHEALTH patient website can also view selected test results online.
ACCESS uses LabCorp for all its laboratory testing. Depending on your insurance coverage, you may be responsible for a portion of your lab charges and will receive a bill directly from LabCorp.
Some ACCESS health centers are training sites for students and residents affiliated with area medical schools. Residents are physicians specializing in a specific field of medicine. Medical students are required to spend some time in health centers as part of their clinical education. ACCESS believes community health training is critical to developing our future physicians. As an ACCESS patient, you will always be informed when you will be seen by a resident or medical student.
General Guest Policies
We want to make sure that each patient who comes to ACCESS has the best patient experience possible. To support a calm environment, we ask that all guests refrain from loud cellphone use inside our health centers. We welcome all suggestions and feedback. Please feel free to talk with any of our health center staff or call our toll-free line at 1.866.882.2237. Patients who have a hearing or speech disability should call 711, and the National Telecommunications Relay Services will help connect you to our line.
Patient Rights and Responsibilities
As a patient, you have certain rights. The health care providers of ACCESS adopted a policy as a statement of their intention to, and their practice of, respecting the rights of their patients. Click here to read more about Patient Rights.
Insurance Plans Accepted
All patients are welcome at ACCESS. We accept All Kids, CountyCare, Family Care, Family Health Network, Harmony, Blue Community™, Medicare, Medicaid and most health insurance plans. We also offer a sliding fee scale program to those who are uninsured or underinsured and low-income. Patients without the ability to pay will not be denied services. Click here for more insurance information.
All billing issues are handled by our Patient Financial Services department, which can be reached at 312.526.2424.
How To Prepare For Your Visit
To make the most of your visit to ACCESS, we would like you to prepare for your visit in advance. Please find below some tips and information on what items you need to bring to every visit.
- Make sure you know the time of your appointment.
- Arrive 15 minutes early to your appointment.
Insurance Payment and Benefits Information
- Bring any current insurance information (your insurance card and/or Medicaid or Medicare card).
- Have your payment at the time of visit.
- To be screened for benefits or to apply for our sliding fee scale program, the items listed below must be given to our staff at the time of your visit. Your payment amount will be determined and is due at that time. You must bring all of the following:
- Photo I.D.
- Proof of address (two pieces of mail or 1 piece of mail and a photo I.D. with address and name included)
- Proof of income (income tax forms, two pay stubs, SSI/SSA official documentation, two most recent pay stubs, letter from employer, or ACCESS housing/shelter or employment verification forms)
- Other documents may be required, please contact your health center for further requirements
Medical Records and Referral Forms
- If you have received care outside of ACCESS, please bring a copy of your medical records.
- If you were referred to ACCESS, bring the referral form to your first appointment.
- Bring your medications in their original containers or bring a list of medications you are currently taking, including the strength and dosage of each prescription. You can ask for a list of your medications from your pharmacist.
- Provide a list of over-the-counter drugs you are taking, such as vitamins and supplements.
- Bring the address and phone number of your preferred pharmacy.
- Bring a list of any known drug allergies.
What to Discuss With Your Provider
- Make a list of any questions you have ahead of time, with your most important questions at the top of the list.
- Do not be afraid to talk about sensitive subjects.
- Be honest with the information you share with your provider.
- Tell your primary care provider when you get care from somewhere else, such as if you had a hospital stay or emergency room visit.
- Write down any instructions your provider gives you to help you remember them later.
- Ask the provider questions when you don’t understand the instructions.
- Talk with your provider about any questions you may have about advance directives, which allow you to provide instructions in case you become unable to make medical decisions in the future.